Shipping Policy

• We dispatch orders twice weekly, every Tuesday and Thursday.
• Orders placed before a dispatch day (e.g., Monday before Tuesday) will ship on that dispatch day.
• Orders placed on a dispatch day will ship the same day, provided the order is received before our cut-off time. Orders received after the cut-off will move to the next dispatch day.
• Orders placed between dispatch days (e.g., Wednesday) will ship on the next scheduled dispatch day (Thursday).
• Orders placed over the weekend or on public holidays will be dispatched on the following Tuesday.

We do not dispatch on South African public holidays. If a dispatch day falls on a public holiday, orders will be dispatched on the next available business day.

Once dispatched, estimated delivery times are:

• Major urban areas (Johannesburg, Cape Town, Durban, Pretoria, etc.): 2–3 business days
• Secondary towns and smaller cities: 3–4 business days
• Remote, rural, or outlying areas: 4–7 business days

Delivery times are estimates only and are not guaranteed. Business days exclude weekends and public holidays.

Shipping costs are not included in product prices and are calculated separately at checkout.

• Fees are determined by your delivery destination within South Africa.
• The exact shipping cost will be displayed at checkout before payment is completed, so you can review it prior to confirming your order.
• Remote or outlying areas may incur additional shipping surcharges due to courier limitations in those regions.
• We reserve the right to adjust shipping fees if an incorrect address is provided that falls outside the originally quoted delivery zone.

We currently only ship within South Africa. We do not offer international shipping at this time.

To ensure your order makes the next dispatch:

• Orders must be fully paid and confirmed before our internal cut-off time on a dispatch day to ship that day.
• Unpaid or incomplete orders at the time of dispatch will be held for the following dispatch day.

Once your order has been dispatched, you will receive tracking information via email or SMS (depending on your contact details provided at checkout). This allows you to monitor your shipment in real time through our courier partner's tracking system.

Tracking links become active once the courier has collected and scanned your parcel — this may take a few hours after dispatch.

It is the customer's responsibility to provide a complete and accurate delivery address at checkout.

• If a parcel is returned to us due to an incorrect, incomplete, or inaccessible address, the customer will be responsible for the cost of redelivery.
• We are not liable for delays or failed deliveries resulting from address errors provided by the customer.

Please ensure someone is available to receive the parcel at the delivery address. Couriers may not always attempt redelivery and the parcel may be held at a depot for collection.

If a delivery attempt is unsuccessful:

• The courier will typically leave a notification with instructions for collection or rescheduling.
• Parcels held at a courier depot will be kept for a limited period (usually 5–7 business days) before being returned to us.
• If a parcel is returned to us as uncollected, you will be responsible for redelivery costs. Alternatively, a refund may be issued for the product value only, excluding original shipping fees.

We package all orders carefully to minimise the risk of damage in transit. However, if your order arrives damaged or does not arrive at all:

We are not liable for parcels lost or damaged after confirmed delivery (e.g., left at a door or with a neighbour at the courier's discretion).

While we work with reliable courier partners, delivery times are estimates and not guarantees. Delays may occur due to:

• Adverse weather conditions
• South African public holidays
• Peak shipping seasons (e.g., Black Friday, Christmas, Easter)
• Courier operational disruptions or industrial action
• Incorrect addresses or access issues at the delivery location
• Remote area logistics limitations

We will do our best to notify you of known delays and will assist in following up with our courier partners. However, we cannot be held responsible for delays caused by factors outside our control.

If you order multiple items, they will generally be dispatched together in one shipment. In rare cases where items are not all available simultaneously, we may contact you to discuss options, which could include:

• Holding the full order until all items are ready
• Dispatching available items first with a follow-up shipment for remaining items (additional shipping fees may apply)

If you need to change your delivery address or make any amendments to your order:

• Changes can only be accommodated before the order has been dispatched.
• Once an order has been dispatched, we are unable to redirect or amend delivery details.

If you have any questions about your order, shipping costs, tracking, or any other shipping-related queries, please don't hesitate to get in touch. We're happy to help.

This policy applies to all orders placed through the Carpe Outdoorsman online store and is subject to change without notice. Please check back periodically for updates.